In this article, we walk through the complete onboarding timeline from contract signature to go-live, name the three most common reasons for delays, and share the learnings from over 80 onboardings of hotels and serviced apartment operators – unfiltered and first-hand.

Platform or best of breed? The choice of system architecture decides how smoothly hotels operate and how consistently they show up for their guests.

In this article, you’ll learn why open interfaces are often more important for hotel digitalisation than individual functions, what benefits they offer staff and guests, and what hotels should look out for when selecting new software.

Read here why direct bookings are so important for hotels and what challenges are posed by Booking.com and OTAs.

Here, we present the most important digital touchpoints and explain why they often do not work as hoped.

Hotels face many challenges in digitalization projects. Learn here why digitalization projects in hotels fail and what successful hotels do differently.