The LIKE MAGIC Digital Guest Journey

Enhance your guest experience with a seamless digital journey. From pre-arrival to check-out, manage every touchpoint with ease and efficiency.

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The LIKE MAGIC guest app across five screens: booking, check-in, services, digital key and the stay hub

Daily Impact. Proven Results.

This is what success looks like with LIKE MAGIC.

90%

adoption rate

5 min

check-in time

55 €

average upsell revenue per stay

80%

of messages through one hub

A digital guest journey that turns guests into fans.

Treat your guests to an improved hospitality experience, saving them around 70% of their time during their entire journey.

Digital Check-In/Out No Lines, No Wait

Seamless arrival and departure with our fully digital guest experience.

  • No App Download Required
  • Digital Registration Form
  • Upselling Opportunities
  • Digital Keys
  • Digital Payment
Booking, digital key and stay hub in the LIKE MAGIC guest app

Instant Communication

Connect with guests in real time - anytime, anywhere, on the messaging apps they already love.

  • Multi-Channel Messaging
  • Real-Time Responses
  • AI-Powered Assistance
  • Direct Access to Staff
  • Message History
A guest request answered in WhatsApp, next to the in-app contact channels

Your Concierge Now digital

Empower your guests to personalize their experience, whether through upselling opportunities or last-minute changes to their travel plans.

  • Service Booking
  • Local Tips & In-House Events
  • Access Your Billing
  • Extend or Cancel Your Reservation
  • On-Demand Information
Tips, offers and recommendations in the guest app

And even more benefits we can help you unlock

Fast, hassle-free check-in & check-out

Reduce wait times and touchpoints with digital check-in, digital keys, and contactless payments, meeting modern guest expectations.

Boost ancillary revenue

Maximize upsell and cross-sell opportunities at every stage of the guest journey to increase revenue per stay.

Streamline operations & reduce errors

Integrate smoothly with your existing PMS, payment and access-control systems, ensuring smooth operations and fewer manual errors.

Real-time, personalized communication

Respond to guest needs instantly through automated, direct communication channels, improving service levels and responsiveness.

Works LIKE MAGIC

The guest experience & operations platform is all about modular and interface-open architecture. Its maximum flexibility allows the smooth integration of top-notch solutions: easy and seamless.

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