LIKE MAGIC combines all business-relevant systems and applications in a single, smart, user-centric and open solution, while connecting guests, staff, and operators like never before.
13Modules, One System
40+Integrations & Partners
24/7Monitoring & Alerts
100%Open Architecture
Operations Platform
For the team that makes the difference
Streamline your operational workflows – making staff work more productive, traceable, and pleasant.
Task Management & Traces
Keep your team organized with our task management system. Track, assign, and follow up on tasks with ease, ensuring nothing falls through the cracks.
Smart assignment to teams & shifts
Status & History in Real Time
Handover lists for the next shift
Escalation When It Matters
Housekeeping
Optimize your housekeeping operations with real-time updates. Assign tasks, track progress, and ensure every room is ready for the next guest.
Direct Room Status
Task assignment per floor & room
Live Progress Visibility
Check-in-ready signals to the front office
24/7 Monitoring
Ensure your operations run smoothly around the clock. Our system offers 24/7 monitoring, providing peace of mind and immediate alerts for any issues.
Continuous system status checks
Alerts Before Guests Notice
Reliability you can feel
Communication Hub
Streamline all guest communications with our centralized hub. Whether it’s email, SMS, or chat, keep conversations organized and easily accessible.
One Inbox for All Channels
Templates & Sequences
One guest timeline, never scattered
Central Guest Profile
Manage all guest information in one place. Easily access and update profiles, preferences, and history, ensuring a personalized experience for every stay.
Profile, preferences & history in one place
Personalization from the first check-in
No repeated questions, no second system
Upselling
Boost revenue with targeted upselling opportunities. Offer guests relevant upgrades and add-ons at the right moments, increasing their satisfaction and your bottom line.
Offers tied to preferences
At the right time, on the right channel
Measurable Results per Offer
Payment
Simplify payments with secure, integrated processing. Handle everything from pre-authorizations to check-out with ease, ensuring a smooth experience for your guests.
Pre-auth to check-out in one flow
Card data never in plain sight
Surcharges & add-ons automated
Custom Branding
Make your brand stand out with customizable features. Tailor the look and feel of our platform to match your property’s unique identity.
Design Tokens per Property
Consistent language & tone throughout
Multiple Brands, One Backend
Digital Guest Journey
Every touchpoint, from pre-arrival to check-out
A seamless digital journey for the guest – you control every touchpoint, simply and efficiently.
Self-Service
Empower your guests with self-service options. From online check-in to room service requests, make their stay more convenient and personalized.
Check-in & check-out without the queue
Room service & requests on demand
Fewer desk inquiries, more calm
Access Controls
Manage room keys effortlessly with our digital key system. Issue, track, and control access, ensuring security and convenience for both staff and guests.
Mobile Keys Instead of Cards
Granular control over validity & access
Complete Audit Log
Booking Engine
Increase direct bookings with our powerful engine. It’s fully integrated, user-friendly, and designed to maximize your property’s revenue.
Availability & rates in sync
Upgrades & Add-ons in the Flow
Booking profile maps directly to the guest
Works LIKE MAGIC
The guest experience & operations platform is all about modular and interface-open architecture. Its maximum flexibility allows the smooth integration of top-notch solutions: easy and seamless.