Solutions

Everything a Property Needs.
One system.

LIKE MAGIC combines all business-relevant systems and applications in a single, smart, user-centric and open solution, while connecting guests, staff, and operators like never before.

13 Modules, One System
40+ Integrations & Partners
24/7 Monitoring & Alerts
100% Open Architecture
Operations Platform

For the team that makes the difference

Streamline your operational workflows – making staff work more productive, traceable, and pleasant.

Task Management & Traces

Keep your team organized with our task management system. Track, assign, and follow up on tasks with ease, ensuring nothing falls through the cracks.

  • Smart assignment to teams & shifts
  • Status & History in Real Time
  • Handover lists for the next shift
  • Escalation When It Matters

Housekeeping

Optimize your housekeeping operations with real-time updates. Assign tasks, track progress, and ensure every room is ready for the next guest.

  • Direct Room Status
  • Task assignment per floor & room
  • Live Progress Visibility
  • Check-in-ready signals to the front office

24/7 Monitoring

Ensure your operations run smoothly around the clock. Our system offers 24/7 monitoring, providing peace of mind and immediate alerts for any issues.

  • Continuous system status checks
  • Alerts Before Guests Notice
  • Reliability you can feel

Communication Hub

Streamline all guest communications with our centralized hub. Whether it’s email, SMS, or chat, keep conversations organized and easily accessible.

  • One Inbox for All Channels
  • Templates & Sequences
  • One guest timeline, never scattered

Central Guest Profile

Manage all guest information in one place. Easily access and update profiles, preferences, and history, ensuring a personalized experience for every stay.

  • Profile, preferences & history in one place
  • Personalization from the first check-in
  • No repeated questions, no second system

Upselling

Boost revenue with targeted upselling opportunities. Offer guests relevant upgrades and add-ons at the right moments, increasing their satisfaction and your bottom line.

  • Offers tied to preferences
  • At the right time, on the right channel
  • Measurable Results per Offer

Payment

Simplify payments with secure, integrated processing. Handle everything from pre-authorizations to check-out with ease, ensuring a smooth experience for your guests.

  • Pre-auth to check-out in one flow
  • Card data never in plain sight
  • Surcharges & add-ons automated

Custom Branding

Make your brand stand out with customizable features. Tailor the look and feel of our platform to match your property’s unique identity.

  • Design Tokens per Property
  • Consistent language & tone throughout
  • Multiple Brands, One Backend
Digital Guest Journey

Every touchpoint, from pre-arrival to check-out

A seamless digital journey for the guest – you control every touchpoint, simply and efficiently.

Self-Service

Empower your guests with self-service options. From online check-in to room service requests, make their stay more convenient and personalized.

  • Check-in & check-out without the queue
  • Room service & requests on demand
  • Fewer desk inquiries, more calm

Access Controls

Manage room keys effortlessly with our digital key system. Issue, track, and control access, ensuring security and convenience for both staff and guests.

  • Mobile Keys Instead of Cards
  • Granular control over validity & access
  • Complete Audit Log

Booking Engine

Increase direct bookings with our powerful engine. It’s fully integrated, user-friendly, and designed to maximize your property’s revenue.

  • Availability & rates in sync
  • Upgrades & Add-ons in the Flow
  • Booking profile maps directly to the guest

Works LIKE MAGIC

The guest experience & operations platform is all about modular and interface-open architecture. Its maximum flexibility allows the smooth integration of top-notch solutions: easy and seamless.

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