The LIKE MAGIC Operations Platform

Create working conditions that inspire. With our operations platform, your staffs jobs become more engaging and productive – for a team that makes the difference.

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The LIKE MAGIC back office: reservations board with the guest journey timeline, a guest conversation and an open task on top

Daily impact. Proven results.

This is what success looks like with LIKE MAGIC.

0.03

staff to room ratio

80%

of daily tasks covered

30 min

staff onboarding time

+30%

operational efficiency increase

An operations platform that turns staff into hosts.

Discover how our comprehensive suite of tools and capabilities can transform your operations.

Guest Journey monitoring

See what your guests sees. Stay in control and support them throughout their journey - as a host who truly cares that everything runs seamlessly.

  • Live Status Tracking
  • Process Alerts
  • Guest Flow Visualization
  • Task Completion Tracking
  • Assistance mode
Guest journey timeline in the LIKE MAGIC backoffice with payment and service events

Realtime Communication

Boost team efficiency with seamless communication tools.

  • Unified Messaging
  • Multi-Channel Support
  • Guest Insights
  • Staff Collaboration
  • AI Agent Integration
The message inbox in the LIKE MAGIC backoffice with all guest channels in one list

Task Automation

Keep your team organized with our task management system. Track, assign, and follow up on tasks with ease, ensuring nothing falls through the cracks.

  • Automatic Task Creation
  • Smart Scheduling
  • Progress Tracking
  • Priority Alerts
  • Connect with PMS and AI Agents
Booked services and open tasks per room in the LIKE MAGIC backoffice

And even more benefits we can help you unlock

Increase operational efficiency

Automate routine tasks like check-in, payment processing, and guest communication, enabling your team to focus on delivering exceptional guest service.

Optimize staff productivity

Empower fewer staff to handle more guests efficiently, reducing costs while maintaining high service standards.

Enhance guest satisfaction

Deliver a seamless, personalized experience through digital concierge services, instant communication, and contactless interactions, boosting satisfaction and loyalty.

Boost ancillary revenue

Maximize upselling and cross-selling at every stage of the guest journey, driving incremental revenue without increasing headcount.

Works LIKE MAGIC

The guest experience & operations platform is all about modular and interface-open architecture. Its maximum flexibility allows the smooth integration of top-notch solutions: easy and seamless.

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