Transforming Zurich Hospitality: Fred Tschanz Group’s Digital Success with LIKE MAGIC

• 01

  Limited staff during the pandemic required creative, staffless solutions.

• 02

  Outdated and overly complex systems hindered integration and guest interaction.

• 03

  Time-intensive manual processes, such as credit card authorizations and check-ins, slowed operations.

• Achieved 100% digital adoption of check-in and check-out at Fred Hotel Leonhardstrasse.

• Secured an impressive 8.2 rating on Booking.com for the staffless hotel.

• Enabled cost-effective administration, reducing labor costs by 50%.

• Simplified guest communication through WhatsApp integration, boosting guest satisfaction.

• Automated credit card handling, cutting hours of manual work.

Fred Tschanz Group collaborated with LIKE MAGIC to streamline operations and enhance guest experiences, especially at Fred Hotel Leonhardstrasse, which became a fully staffless, self-check-in property. With this future-proof tech, Fred Tschanz Group is positioned for seamless expansion, ensuring continued operational efficiency and a high service standard as they grow.

This digital transformation included:

• Self-Check-In Technology

  Guests use digital check-in, keyless entry, and smartphone-based services, reducing the need for on-site staff and cutting administration costs by 50%.

• Automated Payments

  Automation of tasks like credit card processing eliminated manual work, saving hours, and enhancing payment security, which improved productivity and guest satisfaction.

• Personalized Guest Communication

  WhatsApp integration enabled direct communication with guests, contributing to a ‘Very Good’ Booking.com rating of 8.2 for the staffless model.

• Integrated Operations

  LIKE MAGIC’s open API simplified system integrations, consolidating tasks on one platform, reducing manual workload, and enabling staff to focus on strategic roles, improving efficiency and job satisfaction.

I’m very proud that our staffless hotel has achieved an 8.2 rating on Booking.com. Guests have enjoyed their stay and felt well taken care of, thanks to the seamless experience enabled by LIKE MAGIC.

Cedric Nake, General Manager, Fred Hotels Zurich

The Fred Tschanz Group’s partnership with LIKE MAGIC has redefined operational efficiency and guest satisfaction, particularly at the staffless Fred Hotel Leonhardstrasse. By implementing self-check-in technology and automated payment processing, the hotel has cut administrative costs by 50% while enhancing security and convenience for guests. Personalized guest communication via WhatsApp has helped maintain a high guest rating, contributing to an 8.2 score on Booking.com. With streamlined operations through an integrated platform, the Fred Tschanz Group is well-positioned for future growth, enabling staff to focus on strategic roles and ensuring high standards of service.