Schani Hotels – Transforming Hospitality with a Fully Digital Guest Journey and Operational Efficiency

• 01

  Low adoption of digital guest services (only 8%)

• 02

  Manual operations slowed efficiency and satisfaction of staff

• 03

  Limited personalized guest communication, increasing need for sustainable practices

• 04

  Balancing technology with a personal touch in guest interactions

• 700% increase in digital guest journey adoption

• 50% reduction in manual calls

• 20% operational efficiency boost

• Enhanced guest communication and sustainability efforts

• Over 80% guest participation in sustainable practices

Through the LIKE MAGIC platform, Schani Hotels revolutionized their guest experience by introducing self-service options such as mobile check-in, ordering services, keyless room entry, and in-app service requests.

“The platform’s automation reduced manual tasks, freeing staff to move away from traditional front desk operations and focus on personalized interactions.”

Markus Feller, CEO, LIKE MAGIC

The integration of a WhatsApp-based communication channel enhanced guest engagement, while the opt-out daily room cleaning feature supported their sustainability goals.

Highlighted Features of the Solution:

• Self-service functions, from check-in to additional service requests

• Real-time updates for housekeeping, reducing paperwork

• Mobile-friendly interface for seamless staff and guest communication

• Eco-friendly options allowing guests to support sustainability initiatives

“We were hoping for 50% digital check-ins, but it ended up being 80%. It’s mind-blowing.” “Guests love communicating via WhatsApp, and it has added a personal touch to our services.” “Our staff are more engaged, as the platform has made daily tasks easier and more intuitive.”

Christian Müller, Group Technology Manager, Schani Hotels

Schani Hotels achieved remarkable results by embracing LIKE MAGIC’s hospitality tech. The fully digital guest journey boosted efficiency and satisfaction while reducing operational costs and environmental impact. Schani Hotels continues to lead in hospitality innovation, setting new industry standards for modern guest services.