Seamless Stays & Higher Upsells: Revier Hospitality Group’ Success with LIKE MAGIC
Revier Hospitality Group is a modern hospitality brand operating in Switzerland, Austria, and the UAE, with currently 2 hotel concepts, the Revier Hotels and the PRIVÀ apartment concept. With roots in Lenzerheide and an expanding portfolio of innovative hotels, Revier focuses on lean operations, automation, and a seamless digital guest journey - catering to today’s connected travelers.
Aug 1, 2025
Challenges
01
Existing tech stack lacked further development and scalability
02
Multiple disconnected systems for check-in, communication, and operations
03
Rising guest expectations for digital-first experiences
04
Communication with small guest groups was inefficient
05
Find and implement software solutions that work equally well for all brands (different guest needs and segments as well as star categories must be taken into account)
Results
Guest Journey adoption rate increased to 90%
61% of guests now prefer WhatsApp over email for communication leading to faster and more personalized communication as well as quicker resolution times
€80.73 average upsell revenue per guest per stay
Improved guest engagement through the LIKE MAGIC app and in-stay promotions
Reduced staff workload with centralized system usage
Solution
To support its scalable hospitality model across brands and locations, Revier Hotels implemented LIKE MAGIC at its Saas-Fee property, replacing three disconnected systems with one integrated platform for messaging, digital check-in, and back office. Staff now use a single interface to manage the entire guest journey - from communication, check-in to task management.
With LIKE MAGIC and Salto KS seamlessly integrated, guests receive their PIN codes & web keys directly in the LIKE MAGIC web app, no downloads, no hassle. The result: a smoother, fully digital check-in experience from booking to room access.
LIKE MAGIC enables intuitive guest interaction before, during, and after the stay. Online check-in is boosted through WhatsApp, while promotions like “Film & Feast” and “Happy Rips Day” increase on-site engagement and revenues. The streamlined tech stack supports Revier’s strategy of operational efficiency across diverse hotel formats.
Highlights
Centralized operations in one system
Seamless communication via WhatsApp
Hassle free automated check-in
Guests receive their PIN code directly in the LIKE MAGIC web app – fully digital, no downloads needed.
Guest engagement through in-app promotions
Task management and housekeeping coordination
Scalable setup for future hotel expansions
“With LIKE MAGIC, everything runs through one platform. From check-in to guest messages - it’s just a few clicks. That simplicity changes everything for our team and makes the guest journey feel truly seamless.”
Benjamin Traffelet, Head of Innovation & Services Revier Hospitality Group
Conclusion
LIKE MAGIC enables Revier Hotels to operate smarter, faster, and more profitably. With increased guest adoption, enhanced upsell potential, and simplified staff workflows, Revier is equipped to scale its innovative hospitality concepts while maintaining high service quality across locations.
Summary Box
Tech-powered hospitality: How Revier Hotels upgraded the guest journey with LIKE MAGIC
90% adoption rate of the digital Guest Journey
61% of guests prefer WhatsApp over email
€80.73 average upsell revenue per guest
Reduced system complexity: 3 tools replaced by 1
Single interface for guest communication, keys, and operations
Works LIKE MAGIC
The guest experience & operations platform is all about modular and interface-open architecture. Its maximum flexibility allows the smooth integration of top-notch solutions: easy and seamless.
