Seamless Stays & Higher Upsells: Revier Hospitality Group’ Success with LIKE MAGIC

Revier Hospitality Group is a modern hospitality brand operating in Switzerland, Austria, and the UAE, with currently 2 hotel concepts, the Revier Hotels and the PRIVÀ apartment concept. With roots in Lenzerheide and an expanding portfolio of innovative hotels, Revier focuses on lean operations, automation, and a seamless digital guest journey - catering to today’s connected travelers.

Hotel Groups & Chains

Aug 1, 2025

Challenges

  • Existing tech stack lacked further development and scalability

  • Multiple disconnected systems for check-in, communication, and operations

  • Rising guest expectations for digital-first experiences

  • Communication with small guest groups was inefficient

  • Find and implement software solutions that work equally well for all brands (different guest needs and segments as well as star categories must be taken into account)


Results

  • Guest Journey adoption rate increased to 90%

  • 61% of guests now prefer WhatsApp over email for communication leading to faster and more personalized communication as well as quicker resolution times

  • €80.73 average upsell revenue per guest per stay

  • Improved guest engagement through the LIKE MAGIC app and in-stay promotions

  • Reduced staff workload with centralized system usage

Solution

To support its scalable hospitality model across brands and locations, Revier Hotels implemented LIKE MAGIC at its Saas-Fee property, replacing three disconnected systems with one integrated platform for messaging, digital check-in, and back office. Staff now use a single interface to manage the entire guest journey - from communication, check-in to task management.

With LIKE MAGIC and Salto KS seamlessly integrated, guests receive their PIN codes & web keys directly in the LIKE MAGIC web app — no downloads, no hassle. The result: a smoother, fully digital check-in experience from booking to room access.

LIKE MAGIC enables intuitive guest interaction before, during, and after the stay. Online check-in is boosted through WhatsApp, while promotions like “Film & Feast” and “Happy Rips Day” increase on-site engagement and revenues. The streamlined tech stack supports Revier’s strategy of operational efficiency across diverse hotel formats.


Highlights

  • Centralized operations in one system

  • Seamless communication via WhatsApp

  • Hassle free automated check-in: Guests receive their PIN code directly in the LIKE MAGIC web app – fully digital, no downloads needed.

  • Guest engagement through in-app promotions

  • Task management and housekeeping coordination

  • Scalable setup for future hotel expansions

“With LIKE MAGIC, everything runs through one platform. From check-in to guest messages - it’s just a few clicks. That simplicity changes everything for our team and makes the guest journey feel truly seamless.”
Benjamin Traffelet, Head of Innovation & Services Revier Hospitality Group


Summary Box

Tech-powered hospitality: How Revier Hotels upgraded the guest journey with LIKE MAGIC

  • 90% adoption rate of the digital Guest Journey

  • 61% of guests prefer WhatsApp over email

  • €80.73 average upsell revenue per guest

  • Reduced system complexity: 3 tools replaced by 1

  • Single interface for guest communication, keys, and operations

Works

LIKE MAGIC

The operations & guest experience platform is all about modular and interface-open architecture. Its maximum flexibility allows the smooth integration of top-notch solutions: easy and seamless.

Works

LIKE MAGIC

The operations & guest experience platform is all about modular and interface-open architecture. Its maximum flexibility allows the smooth integration of top-notch solutions: easy and seamless.

Works

LIKE MAGIC

The operations & guest experience platform is all about modular and interface-open architecture. Its maximum flexibility allows the smooth integration of top-notch solutions: easy and seamless.