From Guest Messages to Magic Moments: How Coucou&Co with Their Brand Nonanteneuf Appart Hotel Streamlined Operations with LIKE MAGIC

Coucou&Co operates 250 furnished apartments across French-speaking Switzerland and expanded into aparthotels in 2020. Halfway between an Airbnb accommodation and a hotel, Nonanteneuf is an alternative solution that offers urban, flexible and affordable accommodation in Switzerland that meets the expectations of diverse customers: students, families, business professionals, digital nomads, expatriates, sports teams...all sharing a common objective: to stay in comfortable accommodation for short or medium terms. With properties in Aigle, Vevey, Siders, a 96-unit in Geneva, and more to come in 2025, they needed scalable technology to handle high-volume operations efficiently.

Serviced Apartments

May 8, 2025

Challenges

  • Managing transition from a custom-built PMS to standardized hospitality technology

  • Handling high-volume check-ins (up to 45-65 arrivals per day) efficiently

  • Collecting and processing guest legal documents securely under GDPR regulations

  • Limited ability to offer and manage additional services

  • Staff adaptation to new standardized systems vs. customizable internal solutions

Results

  • Successfully handled 46 simultaneous arrivals without issues and the goal to handle 150-200 arrivals per day.

  • Streamlined operations enhancing employee satisfaction through more focused work assignments

  • Enabling real time, 2-way communication through the introduction of WhatsApp as a communication channel to strengthen guest experiences and brand connection.

  • Improved data security and simplified compliance with privacy regulations

  • Accelerated staff training and onboarding process for hospitality professionals

Solution

After outgrowing their internal PMS system "Coucou app," Coucou&Co needed specialized hospitality technology to support business growth. They selected Apaleo PMS for its open API architecture and integrated LIKE MAGIC as their guest experience platform. LIKE MAGIC became central to their digital guest journey, handling critical operational functions:

  • Seamless integration with Salto door systems - The platform's compatibility with PIN pad access was crucial for Coucou&Co's operational model

  • Digital ID verification and GDPR compliance - Automated collection and secure processing of guest documentation

  • Upselling capabilities - Created new revenue streams through digital service offerings previously unavailable

  • Task automation - Streamlined operations by automatically assigning staff tasks based on guest requests

  • WhatsApp integration - Enhanced guest communication through preferred channels, with surprising adoption even among business travelers

  • Intuitive interface - Reduced training time to approximately one week for new staff members

Coucou&Co is now exploring AI integration with LIKE MAGIC to further automate guest communication and potentially move to single-shift staffing across multiple properties.

"We integrated LIKE MAGIC as part of our entire guest process – managing legal identity verification, enabling additional services, and integrating tasks linked to those extra services. This has allowed us to handle 46 arrivals in a single day without any trouble. That's the capability we wanted – to manage 50-60 arrivals simultaneously without hassle." – Pierre Cessot, Coucou&Co

Conclusion

The implementation of LIKE MAGIC has positioned Coucou&Co to scale efficiently while enhancing guest services. Despite initial resistance to standardized systems, the team quickly adapted to the intuitive interface. The platform's secure handling of guest data, seamless integration with door systems, and ability to process high-volume arrivals have proven essential for the company's expanding aparthotel portfolio. With plans to further leverage AI capabilities, Coucou&Co continues to evolve its digital strategy to optimize operations while maintaining focus on exceptional guest experiences.

Summary Box

Coucou&Co transformed its aparthotel operations by implementing LIKE MAGIC to:

  • Handle high-volume check-ins (up to 46 arrivals simultaneously)

  • Secure guest data processing and ensure GDPR compliance

  • Enable digital upselling of services, creating new revenue streams

  • Streamline operations through Salto access control system integration

  • Enhance guest communication via WhatsApp

  • Reduce training time for new staff to approximately one week

  • Position the company for future AI integration to optimize staffing and guest interactions

Works

LIKE MAGIC

LIKE MAGIC

The operations & guest experience platform is all about modular and interface-open architecture. Its maximum flexibility allows the smooth integration of top-notch solutions: easy and seamless.

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