From Vision to Reality: How MM:NT Berlin Lab Mastered Hospitality Efficiency
The award-winning MM:NT Berlin Lab is an innovative concept combining digitalisation, minimalist design, and sustainability. With just six high-tech rooms and minimal on-site staffing, MM:NT Berlin Lab sets the stage for future hospitality by offering seamless, cutting-edge guest experiences.
Images courtesy of MM:NT. Credits by MM:NT.
Hotel Groups & Chains
Feb 4, 2025
Challenges
No justification for a traditional reception
Diverse guest backgrounds required simple, unified services
Balancing multiple systems in an experimental tech environment.
Results
80-90% occupancy with contactless, remote operations
Check-in under 5 minutes; consistently high ratings (4.77 Airbnb, 5 stars Google)
Seamless integration of tools into a single, intuitive platform
Solution
LIKE MAGIC delivered a transformative hospitality tech solution that redefined operations at MM:NT Berlin Lab. MM:NT Berlin Lab delivers exceptional guest satisfaction, regardless of age or tech experience, maintaining 80-90% occupancy and setting a scalable example for future larger properties.
Highlighted Solution Points
Contactless Operations: Guests check in online, receive digital keys, and access services seamlessly through a unified, web-based platform — no app downloads required.
Simplified Staff Operations: Even non-hospitality staff mastered LIKE MAGIC within 30 minutes, empowering them to focus on oversight rather than routine tasks.
Integrated Tools: LIKE MAGIC consolidated Apaleo (PMS), payments, and unique amenities like “upgrade boxes” into one intuitive dashboard, streamlining operations and enhancing the guest journey.
Seamless Communication: WhatsApp integration enabled instant guest support, even outside standard hours.
““Because LIKE MAGIC sits on top of the PMS, it’s so easy to interact with. It’s simplified, it’s nice to look at and it doesn’t overwhelm new users with complicated functions. We can literally hand it to someone who’s never worked in a hotel before, and within half an hour they grasp how to help guests — something unthinkable with traditional systems.”
— Janek Gensch, Operations Lead, MM:NT Berlin Lab
Conclusion
The partnership with LIKE MAGIC empowered MM:NT Berlin Lab to deliver efficient, contactless hospitality with minimal staffing. By consolidating tools, simplifying processes, and enabling seamless guest experiences, MM:NT Berlin Lab has become a benchmark for the future of hospitality innovation.
Summary Box
80-90% occupancy maintained
Check-in under 5 minutes
Simplified staff onboarding in 30 minutes
Works
The operations & guest experience platform is all about modular and interface-open architecture. Its maximum flexibility allows the smooth integration of top-notch solutions: easy and seamless.