Flem Mountain Lodge offers warm hospitality in the Swiss Alps while running lean without compromising service.
Founded by former pro mountain biker Anita Gehrig, Flem Mountain Lodge combines adventure sports with premium hospitality in the Swiss Alps. The property caters to diverse visitors - from thrill-seeking mountain bikers and skiers to couples and corporate retreat groups - offering a perfect blend of outdoor excitement and comfortable accommodation in Switzerland's breathtaking mountain terrain. From day one, Flem Mountain Lodge has used Like Magic to streamline operations and craft guest experiences that are as seamless as the slopes.
Independent Hotels
Mar 18, 2025
Challenges
Operating with minimal staff while maintaining 24/7 guest service
Managing seasonal demand fluctuations efficiently
Coordinating housekeeping, breakfast service, and facility access
Delivering personal hospitality alongside digital convenience
Results
90% digital check-in completion rate
Exceptional ratings: 9.1 on Booking.com and 4.9 on Google
Significant reduction in food waste through accurate breakfast planning
Seamless digital access to amenities (sauna, gear storage, ski room)
Staff training completed within one week
Remote property management capabilities from anywhere
Solution
LIKE MAGIC powers Flem Mountain Lodge's operations from day one, creating a fully integrated digital ecosystem. The platform eliminates traditional bottlenecks through automated workflows, online check-ins, digital keys, and centralized task management.
The white-label guest app delivers a comprehensive digital journey while maintaining the lodge's authentic alpine character. Guests access everything from room keys to local transport discounts through a single interface, which integrates seamlessly with the LAAX resort app for real-time skiing conditions and mountain information.
Behind the scenes, staff use the unified dashboard to track housekeeping assignments, monitor breakfast counts, and respond to guest requests - all without paper lists or manual coordination. This centralized system enables the team to manage arrivals remotely, reduce desk hours during low occupancy periods, and focus on creating memorable experiences rather than handling paperwork.
Highlights
LIKE MAGIC delivers end-to-end operational excellence through:
Smart platform reducing tech stack complexity
White-label web app customizable to brand identity
Flexible API architecture enabling third-party integrations
Mobile-first design for staff and guest interaction
Cloud-based infrastructure ensuring 24/7 availability
Real-time synchronization across all touchpoints
"Sometimes, I'll be out riding or training on my bike, and I'll quickly check Like Magic on my phone while up in the mountains to ensure everything's running smoothly - then I can just continue my ride. It's so convenient!"
— Anita Gehrig, Co-Founder, Flem Mountain Lodge
Conclusion
By implementing LIKE MAGIC, Flem Mountain Lodge successfully balances adventure sports authenticity with operational efficiency. The platform enables the property to maintain its distinctive character while eliminating administrative burden, allowing the team to share their passion for mountain sports with guests.
Summary Box
Adventure sports lodge operating with minimal staff
90% digital check-in rate supports lean operations
Integrated digital ecosystem connecting all lodge services
Remote management enabling active lifestyle operations
Exceptional guest satisfaction scores across platforms
Seamless connection to local mountain recreation systems
Works
The operations & guest experience platform is all about modular and interface-open architecture. Its maximum flexibility allows the smooth integration of top-notch solutions: easy and seamless.