Revolutionizing Hotel Operations: How Zipper Hotel runs with 80% fewer staff using Like Magic
The Zipper Hotel & Apartments, a 168-room property in Düsseldorf that opened in November 2023, is being operated by only six staff members – 80% fewer than traditional hotels of its size. Leveraging the innovative Like Magic platform, Zipper Hotel has streamlined operations, improved guest satisfaction, and maintained high service standards, all while embracing modern technology
and a lean team structure.
Challenges & Results
Managing a large hotel with minimal staff
80% fewer staff while maintaining operational efficiency
Ensuring high-quality guest service despite a lean team
4.6/5 rating on Google, 8.8+ on Booking.com
Meeting guest expectations for digital, instant communication
70% of guests prefer using WhatsApp for seamless communication
Maintaining employee motivation and knowledge
Easy to understand and use – employees have fun to work with. Fully trained staff in just 1.5 days
Solution
Zipper Hotel & Apartments implemented the Like Magic platform, integrating a booking engine, guest platform, employee interface, and monitoring tools into one centralized system. The platform automated daily tasks, allowing the ultra- lean team to manage 80% of operations from a single dashboard.
Guests can handle everything – from check-in, ordering food, requesting additional linen or pillows, to creating keyless room passes and more – directly from their smartphones.
With a traffic light notification system and real-time monitoring, staff can quickly address issues and focus on personalized guest experiences. Key features like WhatsApp integration for guest communication and keyless room access further enhance both operational efficiency and guest satisfaction.
“The Zipper Hotel showcases how tech is transforming hospitality. Like Magic is solving staffing challenges through automation, allowing hotels to focus on guest experience. The Zipper’s success story is one in which we can see firsthand how tech is poised to transform every aspect of the hospitality sector, from the staff we onboard to the experiences we ultimately deliver. We will take hotel operations to new heights, setting fresh benchmarks in service quality.” Markus Feller, CEO of Like Magic
Highlighted Features:
- A centralized system for managing guest interactions and hotel operations
- Automation of routine tasks like check-in, food ordering, and room access
- Seamless guest communication via WhatsApp, with 70% adoption
- Real-time monitoring of operational performance and guest journey
“Like Magic allowed us to operate with just six staff members, without compromising guest experience. The platform is easy to use, fun to work with, and has revolutionized how we run our hotel.”
Conclusion
Zipper Hotel’s success demonstrates how cutting-edge technology can solve staffing challenges while maintaining exceptional guest service. With Like Magic, the hotel has set a new standard for efficiency, achieving impressive guest satisfaction ratings while running with a fraction of the traditional workforce. This innovative approach offers a glimpse into the future of hospitality management.
See more: The Zipper
Works LIKE MAGIC
The operations & guest experience platform is all about modular and interface-open architecture. Its maximum flexibility allows the smooth integration of top-notch solutions: easy and seamless.
Copyright (C) 2024 Like Magic AG. All Rights Reserved.