Effortless Transformation: Aparthotel Adelboden Overhauled Its Entire Operations with Like Magic

Aparthotel Adelboden, a family-owned gem in the Swiss Alps, shifted from a traditional hotel to a self-check-in aparthotel, now operating with minimal staff. Designed for outdoor-loving families and groups, the hotel’s 24 units offer a modern, self-service experience that balances efficiency and charm while keeping operational costs in check.

Challenges

High staffing costs due to Switzerland’s high-cost hospitality sector.
Disjointed communication channels complicated guest interactions.
Manual administrative tasks slowed down operations, prone to human error and reduced efficiency.

Results

Reduced staff count from 20 to 7, saving significantly on operational costs.
Easy to handle platform for staff to focus on direct guest services results in better staff satisfaction.
Simplified guest communication from 4 channels to 2, enhancing user-friendliness and time savings for staff.
Automated check-ins and keyless entry, improving overall guest satisfaction.

Solution

By adopting Like Magic, Aparthotel Adelboden achieved a fully integrated, streamlined guest management system. The self-check-in feature reduced on-site staffing needs, and the platform’s intuitive communication options condensed interactions to just two channels. Key highlights include WhatsApp integration and a highly effective digital key system, which allows guests to check in, access their rooms, and communicate effortlessly. Like Magic’s automation has saved time for both guests and staff, making operations smoother and giving guests a seamless experience they highly rate.

Highlighted Solution Points:

Self-service check-in and digital keys via smartphones for an efficient, guest-friendly experience.
Centralized communication with WhatsApp and app-based messaging, reducing complexity.
Digital room access and service requests, removing the need for manual processing.

“With Like Magic, it’s super intuitive for the guests. You get a message, you press the button, and then it shows you how it works. That’s super easy for us and the guests can communicate with us over the app. Now we have just two channels left, Like Magic and a live chat over our website. That’s super for us and easier for the guests.”

Anke Reindl

General Manager, Aparthotel Adelboden

Conclusion

With Like Magic’s tech solutions, Aparthotel Adelboden enjoys high guest satisfaction while keeping costs low. This transformation empowers the hotel to offer a modern, convenient stay that meets today’s expectations for self-service and streamlined communication.

Want to hear more about innovative hospitality?

Listen to Chris Rosser and get insights you maybe weren’t aware of. It’s worth it!

English transcript

My name is Chris Rosser, and I am the owner of Aparthotel in Adelboden. I was asked why we decided to go with Like Magic. The answer is very, very simple: on the one hand, many of our professional colleagues raved about it and praised it highly.

We then took a look at it ourselves and had to say that we absolutely agree. It’s true, it’s fitting, and it’s very contemporary. We then tested the whole system and had to say, yes, it’s a wonderful solution for us at the aparthotel. What impressed us the most is that it is extremely logical structured and very easy to use for our guests, but of course also for us internally in the backend. One of the biggest added values for us is that our team has been able to work much, much more efficiently since its introduction, and everything works much more simply and straightforwardly.

The icing on the cake for us was that the collaboration, now that we are working together, has been totally uncomplicated, fast and very, very competent. So to summarize, we are extremely happy and looking forward to the future.

Works LIKE MAGIC

The operations & guest experience platform is all about modular and interface-open architecture. Its maximum flexibility allows the smooth integration of top-notch solutions: easy and seamless.

Book a demo